 |
|
|
How do we maintain our values through turbulent times? |
As we emerge bruised from the recession, consumers including both the private and public sector organisations are fundamentally rebooting their values, morality and choices. The brands they choose to spend time with need to prepare for the consequences.
- At CPS we develop and implements multi award winning CSR strategies for some of the largest organisations throughout Europe. Our values have never been optional, which means they are firmly embedded throughout our business.
- We have a strong track record of applying them consistently across all our partners and associates, wherever we work and whatever we do. This is particularly important when times are tough for our customers.
The support we give them by upholding our values in testing conditions increases their trust in us. CPS is positioned well for the future because of the trust of our stakeholders. By living our values, we will show that we continue to deserve that trust whilst we evaluate the positive impact made on behalf of our clients following the implementation of each strategy. |
Why is Corporate Social Responsibility so important to my business, right now? |
As highlighted earlier, the global financial crisis is naturally going to lead to a worsening of people's fears about their future security and stability. As people begin to feel less stable and less secure about their lives, then their sense of identity and of belonging to their community becomes more important.
If organisations and businesses provide low level investment to develop community engagement strategies within the areas they serve, they can help heal these communities and reduce these fears, in doing so they can provide a positive example and raise of awareness of how they interact with communities in which they do business. This sustainable community investment provides opportunities in brand awareness, customer (both internal and external) loyalty and ultimately by demonstrating your businesses core values encourages successful future contracts. |
| How will it benefit my business and my bottom line? |
|
| In crowded marketplaces, companies strive for a unique selling proposition that can separate them from the competition in the minds of consumers CSR can play a role in building customer loyalty based on distinctive ethical values. Several successful major brands, such as the co-operative Group, The Body Shop and Asda Wal-Mart are built on ethical values helping to secure them in their chosen market place. |
-
Change customer perception and loyalty –
|
| Business service organisations can benefit too from building a reputation for integrity and best practice. This is not only crucial within the communities you serve but also in recruiting the right candidate to your organisation. |
-
Encourage Employee participation -
|
| A CSR programme can be an aid to recruitment and retention particularly within the competitive graduate student market. Potential recruits often ask about a firm's CSR policy during an interview, and having a comprehensive policy can give an advantage. CSR can also help improve the perception of a company among its staff, particularly when staff can become involved through payroll giving, fundraising activities or community volunteering. |
- Engage communities to establish and promote shared values -
|
| CPS believes that an organisation regardless of size, can share their core values with the communities it serves. Through The shared value is based on the idea that corporate success and social welfare are interdependent. A business needs a healthy, educated workforce, sustainable resources and adept government to compete effectively. For society to thrive, profitable and competitive businesses must be developed and supported to create income, wealth, tax revenues, and opportunities for enterprise and innovation. |
- Understand a customer's DNA -
|
| Understanding the DNA of a customer’s interaction can build an emotionally engaging experience, 50% of customer experience is about emotion, understanding that emotion is what drives value! Through community engagement your organisation can develop community relationships that can help formulate strategic marketing and future sustainable growth. |
|
CPS - Unit 1, Moorfield Business Park, Moorfield Road, Yeadon, Leeds, LS19 7BN Tel: 0113 2500479 |